The news of planned strike action for Ryanair pilots and cabin crew on July 12 and July 25 may send Kildare holidaymakers with flights on these days into a tizzy.
Members of the Irish Airline Pilots Association will go on strike on July 12 and unions representing cabin crews in Spain, Portugal and Belgium will strike between July 25 and 26, with Italian crews striking on the 25.
Although there is no confirmation of what flights will be affected, online holiday company the HolidayGuru has put together a list of the information you need to know if your flight is cancelled due to industrial action.
What does this mean for travellers with flights scheduled on these dates? Here’s what you need to know if you are affected.
Can I claim compensation due to a strike?
This depends on whether the airline is legally obliged to provide compensation if the flight is affected due to reasons beyond their control e.g volcanic eruption, a strike, extreme weather.
Depending on who is striking you may be able to claim up to £530 in compensation from your airline.
With Ryanair, you may be eligible to claim monetary compensation if your flight was delayed more than 3 hours on arrival or cancelled within 14 days of departure.
They say “If the delay or cancellation was unexpected and therefore outside of our control (extraordinary circumstances) no monetary compensation is due under EU Regulation 261/2004.”
What am I entitled to if my flight is cancelled?
Under EU regulation you are entitled to:
A full refund of the cost of the ticket within 7 days (fees may apply)
A substitute flight to your destination from another airport (additional travel costs will be covered by the airline)
A replacement flight outside the strike duration (usually limited to a 12-month period)
Fill out the Ryanair Claim form
If your flight is cancelled and you have to make temporary arrangements in a different city, make sure that you keep your spending costs low and keep the receipts. You can claim a reimbursement from the airline when you return home.
Ryanair has a claim form which can be found on their “Contact us” page. To claim your expenses, you have to provide the flight number, date of the delay or cancelled flight and proof of your expenses such as photos of receipts, PDFs etc.
What happens if the airline rejects your claim?
Use an adjudicator or regulator to take the claim further.
Take the claim to court: If the airline still reject your claim or you are unhappy with the outcome of your claim then you can take them to court. The court may refuse claims if they date back more than 6 years in England, Northern Ireland and Wales (five years in Scotland) so be sure to keep this in mind.
Your insurer may be able to help. Check the terms and conditions of your insurance policy to see what situations it will cover. You may also receive payment to cover hotel costs or alternative transport you require; the airlines should provide this by law, however, as previously stated.
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