Kildare householders warned not to fall for Irish Water email moneyback scam

Never give out your personal details online

Leader reporter


Leader reporter


Kildare householders warned not to fall for Irish Water email moneyback scam

File photo

Kildare householders have been warned not to fall for an Irish Water scam which is currently doing the rounds.

Some customers have received emails with the subject line ‘Your Irish Water Account – Action Required’, but the company is advising anyone who receives these to delete them immediately.

“Irish Water will never ask customers to update personal banking information in this way and customers should always delete emails requesting this information.  Do not reply or click on the link provided. Do not provide personal or financial details,” said the company in a statement this evening.

Irish Water has asked domestic customers who have moved property to contact us by phone on 1850 448 448 to update their details. Changes to customers’ personal details can only be updated by phone.

According to Irish Water, it is investigating the source of this email and has requested that the fraudulent site it comes from be shut down.

“Irish Water is aware that during the refund process in particular that attempts may be made to deceive customers with phishing emails. We have put additional resources in place in attempt to mitigate against these phishing campaigns,” said the statement.

It asks customers who have responded to a phishing email – a fake email requesting personal or financial information – to take the following steps to minimise any potential damage.

• Change the information you've revealed e.g. Change any passwords or PINs on the account or service that you think might have been compromised

• Contact your bank or the service provider directly

• Routinely review your bank and credit card statements for unexplained charges or enquiries that you didn't initiate

• Contact the authorities. The Garda Bureau of Fraud investigation is Ireland's national fraud * and internet crime reporting centre.

The company says that its database is secure and customers’ financial details have not been hacked. There is more advice on how to identify phishing emails and what to do next on Irish Water’s website