Naas General Hospital
The vast majority of patients treated at Naas Hospital have reported a “good or very good” experience.
And three quarters of them reported similarly when asked about their treatment at hospital admission stage.
The information has emerged as a result of the first National Patient Experience Survey.
NEPS is a joint partnership programme between the Health Information and Quality Authority (HIQA), the Department of Health and the Health Service Executive.
It was set up to to help improve patient-centred care and this is aimed ad improving patient outcomes and more efficient and effective organisations.
According the HSE the survey takes the views of adults who have spent at least one night in a public acute hospital. The first survey took place six months ago with nearly half (46%) of eligible patients attending Naas Hospital responding.
Some 875 of patients said the food they ate was good or very good.
Also, 72% rated their experience of examination, diagnosis and treatment as good or very good.
Nearly all (94%)were happy with the cleanliness of the bathroom facilities.
But there were lower levels of satisfaction in some areas including having staff available to speak with about their treatment and experience as well as the provision of information abound the potential side effects of medication.
Hospital management in Naas is developing improvement plants which “strive to address these issues and and improve the patient experience”.
Dr Susan O’Reilly of the Dublin Midlands Hospital Group said the information provided is “the most impactful and effective way to drive change and to ensure that the quality and care we provide is the best it can be”.
This is the first time patients have been asked about their experiences in a coordinated way and Dr. O’Reilly said it gives baseline information which will develop services and improve the delivery of these services.
Alice Kinsella, general manager at NGH, said the hospital is “always looking for ways to ensure an excellent patient experience for those visiting our hospital”.
Ms. Kinsella said she was encouraged by the results of the survey.
She said the results showed a high level of overall patient satisfaction and this reflects the hard work and contributionof staff each day. Ms. Kinsella also aaid areas for improvement identified in the report will be addressed.
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