Confusion over Kildare town water leaflet house drop

Irish Water is to establish a regional office in Limerick
There was confusion last week as some householders, who are not affected by the roll out of a new water supply, received information leaflets.

There was confusion last week as some householders, who are not affected by the roll out of a new water supply, received information leaflets.

Kildare town resident, Joanne Pender explained; “My water supply has been on the Wellfields supply since June 2009 so firstly I phoned the council to learn that I had received this correspondence as a communication error. I wonder how much precious tax payer’s money was wasted in the practice of sending out information leaflets to those who are not going to be affected,” she said.

She pointed out the hard water is causing irritation to some of the children’s skin, damaging household appliances, and costing hundreds a year in lime scale tablets.

She questioned why there are no plans to put water softener on the Wellfields supply, as the new conditioning plant will cater for the Barrow supply.

She has written to the council calling for public meetings.

The council said; “There was a logistical issue regarding the delivery of leaflets, as the postal system is based on townland units whereas water supply essentially “follows the pipe” rather than a townland boundary. Accordingly, in some cases, a townland can be served with water supply from two sources. In these cases, it was not possible to split the townland for purposes of delivery of the leaflet and, therefore, in some cases (particularly around Kildare and Monasterevin) consumers who were not affected by the new arrangements received the leaflet. In all 22,000 leaflets were delivered and, with a few exceptions, were delivered correctly.”

The spokesperson explained there is now a definitive list of townlands which will receive the new supply on www.kildarecountycouncil.ie along with a frequently asked questions section.

- Niamh O’Donoghue